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• Main Page
  <h1><em>Crisis Communication <br />WIKI</em> for Professionals</h1> <h2>[[Public Empowerment – engaging the public in crisis management|Public Empowerment]]</h2>
  4 KB (509 words) - 10:25, 26 August 2014
• Public Empowerment – engaging the public in crisis management
  ...n initiative that spontaneously occurred during a crisis, or a campaign in a community that really truly changed the attitude and behaviour of the targe ===Public Empowerment – engaging the public in crisis management===
  2 KB (248 words) - 16:29, 19 August 2014
• Public empowerment approaches
  ...we found different approaches. Public empowerment can be undertaken using a top-down, bottom-up or cooperative approach.</p> ...ess of such campaigns should not be overestimated. When the first signs of a change towards empowerment show, citizen groups - such as organized volunte
  3 KB (505 words) - 16:30, 19 August 2014
• Key enablers of public empowerent
  The following factors help realize public empowerment for crisis management: ...ent. Such initiatives have proven successful in enhancing preparedness for crisis response (in much the same way as police requests for public assistance whe
  3 KB (473 words) - 16:31, 19 August 2014
• Developing public empowerment
  ...r the empowerment of publics. If there is previous experience of crises in a certain region, this facilitates risk awareness, but whether this entails p ...may seek to strengthen such ties. Empowerment can be part of the fabric of a society, where people are invited to undertake their own development, and i
  3 KB (422 words) - 16:32, 19 August 2014
• Inclusive
  ...ntatives of the municipality, local authorities and community groups go on a local tour to inspect and discuss potential dangers and vulnerabilities. In *Think of community groups and citizens as a resource and act accordingly.
  3 KB (461 words) - 16:38, 19 August 2014
• Interested
  *Relate to what motivates people when offering them tasks in crisis management. ...iverse community groups and citizens as important information sources in a crisis.
  3 KB (459 words) - 16:38, 19 August 2014
• Insistent
  ...ers to be knowledgeable about the relevant policy and principles governing crisis management. ...Further, it is important to involve children and young people in volunteer crisis management to ensure continuous relations between the municipality and the
  2 KB (336 words) - 16:39, 19 August 2014
• Inventive
  ...iculties withdrawing. Make sure administration and bureaucracy are kept at a minimum, while continuing to satisfy legal demands regarding insurance and ...ontaneously engage in crisis management on short-time contracts, or when a crisis happens.
  6 KB (812 words) - 16:39, 19 August 2014
• Technology – supporting public resilience
  ...correct, clear and understandable. This information should be presented in a timely manner through multiple channels to ensure that as many people as po ...exchange experiences and possibly assist each other in coping better with a diversity of incidents. Information travels fast within and across social n
  3 KB (413 words) - 16:40, 19 August 2014
• Means to facilitate communication
  ...ooperation between response organisations and the public. Communication in crisis or emergencies has traditionally been viewed as information flow from the e ...nities to organize themselves, request help and identify existing needs in crisis situations. Participation by citizens is also encouraged and coordinated by
  6 KB (840 words) - 16:41, 19 August 2014
• Accessible technology and inclusive design
  ...cation technologies can utilize the geographical positioning capability of a mobile device (cell positioning, WiFi, GPS). ...f the populations. In order to have accessible technology, systems used in crisis communications must be inclusive by design.
  3 KB (413 words) - 08:37, 21 August 2014
• Technology acceptance
  ...the factors relevant to the acceptance of technologies used for enhancing crisis or emergency communication among the public and within communities are theo ...a technology; and (3) the ease of sharing information and interacting via a technology; (based on Kaasinen 2005) (5) the ease with which taking these
  3 KB (489 words) - 16:42, 19 August 2014
• Data security, privacy and legal issues
  ...ltiple actors in the equation, ranging from individuals providing data, to crisis mappers and organisations making use of that information. In addition, orga ...nfidentiality. Organisations have to respect the privacy of individuals in crisis and emergency situations. Therefore, handling this type of data, for exampl
  3 KB (391 words) - 16:42, 19 August 2014
• Preparedness phase (phase 1)
  ...terest of the public varies over time and by hazard. Even people living in a hazard zone may not appreciate the importance of preparedness. ...ies that benefit citizen preparedness. By mapping the available resources, a more complete picture can be gained, including private sector organisations
  5 KB (689 words) - 07:09, 30 July 2014
• Early warning phase (phase 2)
  *As a first step at the beginning of this phase, information is gathered, noting *Attention should be focused on those most likely to be involved in the crisis.
  3 KB (501 words) - 07:09, 30 July 2014
• Alerting phase (phase 3)
  ...or more information, but there are always groups or individuals who ignore a general alert and need to be specifically addressed. *The target population is often mobile and a large percentage of the target may be outside their home area (e.g. tourist
  4 KB (619 words) - 07:10, 30 July 2014
• Response phase (phase 4)
  ...to save lives, property and environment, and prevent further damage in the crisis situation. *The technology infrastructure may be severely affected by the crisis. It is important to gather knowledge of the actual status of the relevant c
  6 KB (858 words) - 07:10, 30 July 2014
• Recovery phase (phase 5)
  *The ability of a community to accelerate the recovery process begins with its efforts in pre *Recovery is not only the restoration of a community’s physical structures. Of equal importance is helping the commu
  4 KB (591 words) - 07:11, 30 July 2014
• Evaluation phase (phase 6)
  *Although most people may want to forget and move on, there is a window of opportunity for awareness education. *Monitoring social and news media shows how people look back on the crisis situation.
  3 KB (496 words) - 07:11, 30 July 2014
• Technology – links to more information
  *[http://emergency20wiki.org/ The Emergency 2.0 Wiki] is a free global online resource for using social media and new technologies in *Baron, G. (2011). Six steps for building social media into your crisis plan. CW Bulletin, International Association of Business Communicators. San
  2 KB (328 words) - 09:14, 28 August 2014
• Community approach – links to more information
  *FEMA (2011) A Whole Community Approach to Emergency Management: Principles, Themes, and P ...(2012) A literature review on community approaches involving the public in crisis management. Report, retrievable from: http://www.project-PEP.eu
  1,016 B (133 words) - 16:39, 19 August 2014